Question 1

How is my email address being used?

Accepted Answer

We send out three types of email messages, you can opt out editing your account options. If you have questions about how email addresses and other account information is used, see our privacy policy.
 
Newsletter: Sent infrequently (no more than monthly) to notify users of new site features and important updates.
 
Recalls: When vendors announce safety or reliability recalls and we can determine that a PC you tested may be affected, we can notify you.
 
Administrative: When you register, we send a welcome message with your registration data. We may also notify you if we plan to remove the account due to inactivity.
The only way an account is created at SpyOrion is if a user visits the site and creates one. If you do not recall having created an account, it is possible that someone used your email address without your permission. Since you can read email at that address you can remove the account by having the password sent to you

Question 2

How do I remove my email address from your list?

Accepted Answer

To change your newsletter and product recall options, edit your account. To eliminate all mailings, remove your account (see below). When you remove your account, we do not keep a permanent record of your email address. However, there is a small window of time (typically less than 48 hours) in which you may receive a mailing because of the way we pull email addresses from the database in preparation for mailings.
 
In most cases, you can opt out of the newsletter mailing list simply by replying to the newsletter message with the subject of "remove"; this shortcut will only work if the email address in your mail client exactly matches the email address that you registered with SpyOrion.

Question 3

How do I remove my account?

Accepted Answer

To permanently remove your account and results from the SpyOrion database please open a ticket with our Customer Service department at https://www.spyorion.com/contact and we will be happy to oblige.

Question 4

What third-party services does SpyOrion use?

Accepted Answer

Third-party services such as Google AdWords deliver some of the ads on our site. Please note that SpyOrion does not not necessarily endorse products or services that are advertised, and cannot always control the content of these ads. Please let us know if you purchase a product from an ad on our site that you believe is fraudulent or deceptive. If you cannot determine where you made your purchase, check your browser history pages to find the location or see if the web site is listed on your credit card statement.

Question 5

What cookies does SpyOrion use?

Accepted Answer

SpyOrion use both session and persistent cookies, as described above.
 
You must accept some of these cookies for the site to work, but others are optional. Here are the details on the cookies that we use: CookieDescription
 
ASPSESSIONID
 
You must accept this session cookie in order for the site to work properly. Each time you retrieve a web page from the site, this cookie tells us which set of test results and tips we should use to customize the page.
 
BigIPServer
 
You must accept this session cookie in order for the site to work properly. Because of our high traffic, SpyOrion maintains multiple web servers. This cookie ensures that all your requests go to the same server during your session.
 
Who
 
When you log into the site, we store information in this persistent cookie if you check the "Remember me" box below the login area. It lets us automatically log you back into the site on later visits. This cookie is optional, and you can reject it if you want or simply clear the "Remember me" check box and it won't set the cookie. Without this cookie, you must log in manually on each new visit to SpyOrion.
 
Computer
 
Each time a computer is tested it can take several seconds for us to search the database to see if the computer has been tested before. This persistent cookie makes testing faster by saving the record number of the computer in our database so that the site does not need to search. It also provides a way for anonymous users to see previous test results without registering. The cookie is optional, but if you reject this cookie the site will be slower for you.
 
Cookie
 
CheckDuring diagnostics, we may set this cookie as a way to determine whether the browser's cookie support is working properly. If you reject this cookie, you will probably receive an message that your browser's cookie settings are not working properly.

Question 6

What cookie settings does SpyOrion suggest?

Accepted Answer

To use the site properly, we recommend these settings for Internet Explorer 11. If you are using an older version of IE we suggest that you upgrade because the cookie settings in IE11 provide more control than earlier versions.
 
For Internet Explorer 11:
 
Select Tools > Internet Options > Privacy tab, and click the Advanced button.
Select the following options:
 
1) Override automatic cookie handling
2) First-party cookies: Accept
3) Third-party cookies: Block
4) Always allow session cookies

Question 7

What are the system requirements?

Accepted Answer

Operating System: Microsoft Windows 10, 8, 7, Vista and XP, Android 4.0.3 and up
Processor: 1 GHz or greater
Memory: 512 MB or greater
Hard Disk: Need 1 GB or more of free space

Question 8

What files does it delete?

Accepted Answer

Windows often forgets to clean up many files that are no longer needed by the system. The space taken up by these files can clog your disk and cause slower disk access. These files are in three major categories:
 
Recycle Bin. Files are not actually removed from the drive when you delete them with Explorer. Instead, the files are moved to the Recycle Bin where you can retrieve them if you later decide that you should not have deleted them. SpyOrion empties your Recycle Bin to reclaim this disk space.
 
Internet Cache. Internet Explorer creates temporary files that are not needed after you finished surfing. These files can take up large amounts of space and should be removed periodically. Although you can clear the cache in Internet Explorer, SpyOrion uses a more thorough method that deletes files left behind by IE.
 
Temporary Files. Windows and applications create various temporary files that are not needed after the application exits or Windows is shut down. In many cases, however, the applications do not always clean up after themselves.
After scanning your system,SpyOrion gives you the option to review the files that it found and to select which files should be deleted.

Question 9

What if I have a technical question?

Accepted Answer

For any technical questions, before or after you purchase the product, please contact our Support Team. Our team is available 7 days a week 365 days a year via email or on call to assist you with everything SpyOrion!

Welcome to SpyOrion FAQ's

Frequently asked questions

How is my email address being used?

How do I remove my email address from your list?

How do I remove my account?

What third-party services does SpyOrion use?

What cookies does SpyOrion use?

What cookie settings does SpyOrion suggest?

What are the system requirements?

What files does it delete?

What if I have a technical question?

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